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Chartwell Longworth Retirement Community

Updated 2026-07-23 · 1,332 reviewed · 42 listed · Scored from 64 Google reviews · How we rank ›

4.1(64) 65 low data composite score See reviews on Google ✓ Google-verified Publishes prices
Long-Term Care HomesAged CareRespite & Palliative CareMemory Care & Dementia CareIn-Home Senior CareRetirement Homes & Assisted Living
Chartwell Longworth Retirement Community
Services
Long-Term Care Homes, Aged Care, Respite & Palliative Care
Reviews
64

What recent reviews say

Most who visit praise warm, attentive staff and a clean, friendly setting with good meals and activities. Serious complaints from a few focus on understaffing, pest issues, and lapses in preventative health checks, particularly for common infections in older residents. Mixed experience suggests variable care quality depending on department or timing.

Chartwell Longworth offers independent suites, chef dining, fitness classes, and regular activities at $3,999/month starting rate. Their website lists spa, beauty, and wellness services, plus housekeeping and linen. West London location. Before choosing, ask specifically about infection monitoring protocols and current staffing ratios.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • compassionate and caring staff
  • clean, welcoming environment
  • quality food
  • active social community
Watch-outs
  • understaffing and overworked employees
  • pest control and sanitation lapses
  • medical oversight gaps (urinary tract infections)
  • inadequate handling of medical emergencies
compassionate-staffclean-facilitygood-food-qualityengaging-activitiesunderstaffedpoor-hygiene
Best for: Active seniors seeking independent living with social engagement and respite-care families needing quick admission.
Think twice if: Potential understaffing concerns and past reports of pest issues and delayed medical response warrant close questions before enrolling.

Strengths

  • warm, engaged staff
  • clean facilities and good meals
  • active programs and social activities
  • quick respite admission

Worth knowing

  • Respite admission available with 24-48 hour notice
  • Longworth coach for day trips
  • Wellness Centre and spa services on-site
  • Weekly housekeeping and linen service included
  • Billiards room and card games

What reviews say by service

Respite & Palliative Care
One family praised quick respite room placement and warm staff; staff learned resident's preferences quickly.
Retirement Homes & Assisted Living
Strong praise for friendly atmosphere and cleanliness; serious concerns raised about understaffing, pest control, and inadequate health monitoring.
Memory Care & Dementia Care
Website lists service; limited review evidence specific to memory care.
Long-Term Care Homes
Complaints centre on understaffing, pest issues, and gaps in preventative health protocols.
Aged Care
Mixed: praised for welcoming, clean environment and good meals; flagged for infection prevention oversight and medical emergency handling.
In-Home Senior Care
Website lists weekly housekeeping and linen service; no specific review evidence.

How it compares

  • Rated 4.1 against a 4.06 average across the 34 retirement homes & assisted living businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Score
Star rating 40
Review volume 79
Review recency 89
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
38
4
13
3
2
2
3
1
8

Common questions

Can my relative move in on short notice for respite care?
Yes. A five-star reviewer reported Chartwell arranged respite room placement quickly when their initial facility fell through.
What meals and activities are included?
Chef-prepared dining is included. Their website lists fitness classes, creative workshops, day trips by Longworth coach, billiards, card games, and spa services.
What is the starting price for a suite?
Independent living suites start from $3,999 per month, according to their website.
Request a quote

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